Privacy Policy

This Privacy Policy explains how Lectern collects, uses, shares, and protects information when you use lectern.systems, our intake flow, customer portal, and academy operations platform.

The platform is designed for test-prep and tutoring academies. Student users are expected to be 13 or older. We do not knowingly collect personal information from children under 13 unless we have a separate written arrangement that addresses the required consent and compliance obligations.

We collect information needed to operate the website, evaluate prospective customers, provide the platform, support academy workflows, and protect the service.

• Contact and account information, such as names, email addresses, roles, academy names, and login credentials handled through our authentication provider.
• Intake information submitted by prospective academies, including operational notes, uploaded files, and contact details.
• Platform data entered by or for academy customers, such as student profiles, parent contact details, attendance, assignments, practice-test results, reports, notes, uploaded test materials, and related operational records.
• Usage and technical data, such as device, browser, IP address, cookies, authentication sessions, logs, and security events.
• Communications with us, including support requests, sales emails, and administrative messages.

We use information to provide, secure, improve, and support Lectern. We do not sell personal information, and we do not use student data for targeted advertising.

• Operate the website, intake flow, portal, and academy platform.
• Create and manage user accounts, permissions, and tenant access.
• Process academy workflows such as attendance, assignments, test tracking, AI-assisted test ingestion, and parent reporting.
• Respond to requests, provide support, send service messages, and manage customer relationships.
• Monitor reliability, prevent abuse, debug issues, and protect against unauthorized access.
• Develop and improve the service using aggregated, de-identified, or customer-authorized information where appropriate.

When an academy uses Lectern, the academy controls the student records it provides to the platform. We process that information to provide the service to the academy and its authorized users.

If an academy is subject to student-privacy laws such as FERPA or state student-data laws, the academy is responsible for determining its obligations. We are prepared to support those obligations through customer agreements, data-use restrictions, access controls, and deletion or export assistance.

Some platform features use AI providers to process academy materials, such as uploaded practice tests, answer keys, question crops, or related review data. We use those providers to deliver the requested feature, not to target advertising.

Lectern does not use customer student data to train general-purpose AI models. We also expect subprocessors that process platform data to handle it under commercial terms appropriate for service delivery.

We share information with vendors that help us provide the service, and only for the purposes described in this policy or in a customer agreement. Our Trust page lists the main subprocessors used to operate Lectern.

• Hosting, database, authentication, storage, deployment, email, background jobs, security, analytics, and AI-processing providers.
• Professional advisors where needed for legal, accounting, security, or business operations.
• Authorities or other parties when required by law, to protect rights and safety, or to investigate abuse.
• A successor entity if Lectern is involved in a merger, acquisition, financing, or sale of assets.

We keep information only as long as needed for the purposes above, including service delivery, security, backups, legal obligations, and legitimate business records.

Customer platform data is retained according to the customer relationship and applicable agreement. On request or termination, we can help export or delete customer data, subject to backup, legal, and security requirements.

We use administrative, technical, and organizational safeguards designed to protect information, including tenant-aware access controls, authentication, private storage for sensitive uploads, vendor access controls, and monitoring.

No online service can guarantee perfect security. If we learn of a security incident affecting personal information, we will investigate and notify affected customers or users as required by law or contract.

You may contact us to request access, correction, deletion, or export of personal information. If your information is controlled by an academy customer, we may direct your request to that academy or coordinate with them.

Some privacy laws provide additional rights depending on where you live and how Lectern is used. We will respond to applicable requests as required.

Questions about privacy or data handling can be sent to jake@lectern.systems.